Uber, the ride-sharing app has announced that riders can now update their pick up location after they have requested a ride, in case if they have happened to request from the wrong place. With the addition of this new feature, riders can now redirect their driver partner to correct location through the app, even when the driver is en-route.
This feature has been piloted in a handful of cities and according to Uber, it led to less stress and fewer cancellations – saving time and headaches for everyone involved. This feature will be made available to all riders across the India in the coming weeks.
The feature is now available on Uber app for Android and iOS.
Commenting on the announcement, Ryan Yu, Software Engineer, and Rachel Holt, Regional General Manager, US & Canada at Uber said:
“Pick-ups are one of the hardest parts of the experience to get right, and they’re especially difficult when riders accidentally request a pickup from the wrong place. It often begins with a phone call and ends with a canceled ride. A small miscue can lead to a frustrating situation where riders aren’t riding, and drivers aren’t earning.”
Here’s how it works:
- Once your driver is en route, tap “edit” next to your pickup location
- Enter your new pickup address, and tap “confirm”
